Refund Policy

At Hiya Care, we strive for your complete satisfaction with every purchase. If you are not entirely pleased with your skincare or cosmetic product, we offer a straightforward refund policy. To be eligible for a refund, the item must be returned within 4 days from the date of purchase, in its original condition and packaging. Please note that certain products may have specific return restrictions due to hygiene reasons.

Refunds will be processed based on the original method of payment. Shipping and handling charges are non-refundable. To initiate a return, kindly reach out to our customer service team or visit our physical store for assistance. Please provide the original receipt or proof of purchase. Our team will guide you through the return process and ensure a hassle-free experience.

In the case of defective or damaged items, we will gladly replace the product or issue a full refund. However, if you have any allergy concerns or adverse reactions, we recommend conducting a patch test before full application to prevent such occurrences. For any queries or further details regarding our refund policy, please do not hesitate to contact us. Your satisfaction is our priority, and we are dedicated to resolving any concerns to ensure your confidence in Hiya Care products and services.